Privacy Policy
How we collect, use, and protect your personal information
Last updated: 13 March 2026
BidMyCarGhana ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our vehicle marketplace platform.
Information We Collect
Personal Information
When you register and use our platform, we collect:
- Name, email address, and phone number
- Government-issued identification (Ghana Card, Passport)
- Proof of address documents
- Biometric data (facial recognition for identity verification)
- Source of funds information
- Business registration documents (for sellers)
Transaction Information
- Payment information (processed securely by our payment provider)
- Vehicle listing details and images
- Bid history and purchase records
- Dispute and communication records
Technical Information
- IP address and device information
- Browser type and version
- Operating system and device type
- Usage data and analytics
- Authentication tokens and session data
When you submit support tickets, we collect technical information (browser type, operating system, device type) to help us debug and resolve issues more effectively.
How We Use Your Information
- •To verify your identity and comply with Know Your Customer (KYC) and Know Your Business (KYB) regulations
- •To process transactions and facilitate vehicle sales
- •To prevent fraud and ensure platform security
- •To communicate with you about your account and transactions
- •To resolve disputes and provide customer support
- •To improve our services and user experience
- •To comply with legal obligations and regulatory requirements
Cookies and Tracking Technologies
We use essential cookies and similar technologies to provide and secure our services:
Essential Cookies
Required for authentication and security. These cookies enable you to log in, maintain your session, and keep your account secure. Without these cookies, our services cannot function properly.
What We Don't Use
We do not use advertising cookies, third-party tracking cookies, or analytics cookies that track your behavior across other websites.
How We Share Your Information
We may share your information with:
- •Transaction Parties: Buyers and sellers involved in your transactions (name, contact information)
- •Service Providers: Payment processors, identity verification services, and cloud storage providers
- •Legal Authorities: When required by law or to protect our rights and safety
We do not sell your personal information to third parties.
Data Security
We implement industry-standard security measures to protect your information:
- •Encryption of data in transit and at rest
- •Secure authentication and access controls
- •Regular security audits and monitoring
- •Secure cloud infrastructure
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
Your Rights
You have the right to:
- •Access your personal information
- •Correct inaccurate information
- •Request deletion of your data (subject to legal retention requirements)
- •Object to processing of your information
- •Withdraw consent where processing is based on consent
To exercise these rights, please contact us at info@bidmycar.com
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations.
Financial and Transaction Records
Transaction records, payment information, and compliance data are retained for a minimum of 7 years as required by Ghanaian financial regulations and anti-money laundering laws.
Account Deletion
If you request account deletion, we will immediately disable your account and delete non-essential data. However, in compliance with the Banks and Specialised Deposit-Taking Institutions Act, 2016 (Act 930) and Anti-Money Laundering regulations, we are legally required to retain certain critical documents for 5 years, including:
- Identity verification documents (Ghana Card, Passport)
- Proof of address and source of funds
- Business registration documents
- Transaction and payment records
- Compliance and KYC/KYB submissions
After the 5-year retention period, all your data will be permanently deleted from our systems. You will receive a confirmation email when you request account deletion, outlining this retention policy.
Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Email: info@bidmycar.com
Address: BidMyCarGhana, Accra, Ghana